Support

This page covers common questions about using BellyMystery. If you can't find what you need below, reach out directly. We're happy to help.

Contact us

Email: [email protected] Copy

We aim to respond within 1 to 2 business days. When you write in, it helps to include:

• Your device type (iPhone or Android model) and OS version
• Whether you have the lifetime unlock or are on the free trial
• A screenshot, if the issue is visual

Getting started

What does BellyMystery do?

BellyMystery helps you log meals, symptoms, stools, and notes so you can spot patterns between what you eat and how you feel. Over time, it looks for correlations between ingredients and reactions, and helps you plan simple elimination experiments to test your hunches.

Is BellyMystery a medical diagnosis tool?

No. BellyMystery never diagnoses anything. It surfaces patterns worth discussing with a doctor or dietitian. Always talk to a healthcare professional before making significant dietary changes, especially if you suspect a serious allergy.

How fast should logging be?

Logging is built to be quick. A stool log takes under 15 seconds, and a photo meal log takes under 30 seconds. If logging ever feels slow or gets stuck, that's a bug. Please let us know.

Does logging require an internet connection?

No. All logging works fully offline and saves to your device right away. Photo analysis and AI narration happen in the background once you're back online.

Your data and privacy

Where is my data stored?

BellyMystery is local-first. Your meal logs, symptoms, stools, and notes are stored on your device, not in the cloud.

What information ever leaves my device?

Only two things: a meal photo, sent once to identify ingredients, and a computed summary of patterns in your data (not your raw diary), sent when you use the Analysis screen's AI narration. Nothing else is transmitted, and nothing is stored on our servers after the request completes. See our privacy policy for the full details.

Can I export my data for my doctor?

Yes. From the Analysis screen, "Share report" generates a PDF that includes your pattern summary and full text diary. Photos are never included. Share it however you'd like: email, AirDrop, printing, or any app on your device's share sheet.

Can I delete my data?

Yes. You can delete individual entries or an entire profile from within the app at any time.

Purchases

What's included in the free trial?

BellyMystery gives you full access to logging and analysis for 7 days, no payment required upfront. After the trial ends, you'll need the lifetime unlock to keep logging and analyzing.

What does the lifetime unlock include?

A single one-time purchase that unlocks full access to BellyMystery for good. There's no subscription and nothing recurring to cancel.

How do I restore my purchase or view purchase details?

If you've already bought the lifetime unlock and it's not showing up (for example, on a new device), use "Restore purchase" on the unlock screen. Once purchased, "Manage purchase" on the Profiles screen opens purchase details. Purchases are billed through the Apple App Store or Google Play, so you can also check your device's App Store or Play Store account settings directly.

I was charged but don't see it reflected in the app. What do I do?

Try "Restore purchase" first. If that doesn't fix it, email us with your purchase receipt or order ID and we'll sort it out.

Can I get a refund?

Refunds are handled by Apple or Google, since purchases go through their platforms. Contact their support with your order ID and refund reason. Email us too. We're happy to point you in the right direction.

Troubleshooting

The app crashed or froze.

Try force-quitting and reopening the app. If it keeps happening, email us with your device model, OS version, and what you were doing when it happened.

My photo meal log isn't extracting ingredients.

This step needs an internet connection. If you're online and it's still not working after a few minutes, try retaking the photo with better lighting, or add ingredients manually and let us know.

The AI narration or analysis isn't showing up.

Narration needs enough logged data to find a pattern, plus an internet connection to reach our servers. If you have plenty of entries and you're online, email us and we'll take a look.

I found a bug.

Please email us with:

1. What you expected to happen
2. What actually happened
3. Steps to reproduce it
4. Your device and OS version

Feature requests

We'd love to hear your ideas. Send suggestions to [email protected]. Every request gets read, even if we can't reply to each one individually.